effective supplier management

Delegates will learn
  • How to evaluate and select the right supplier
  • How to organise external resources effectively
  • How to understand suppliers different pricing models
  • How to establish and monitor a Service Level Agreement
  • How to identify and manage risks associates with external suppliers
Style

A 2-day workshop with a mix of discussion and practical work that will provide delegates with the opportunity to practice the skills learned on the course. 

Target audience

Those who want to become more effective in dealing with 3rd party suppliers.

Topics

SETTING THE SCENE

  • Business drivers for outsourcing of services
  • To insource or outsource – that is the question
  • The skills required to manage suppliers effectively
  • Personal assessment (preliminary)

SUPPLIER SELECTION

  • The buying process
  • Establishing selection criteria
  • Producing an Invitation to Tender
  • Understanding suppliers different pricing models
  • Evaluating suppliers responses
  • Using a Decision Matrix
  • Cost Benefit Analysis
  • Contractual review
  • Supplier Selection Case Study

NEGOTIATING WITH SUPPLIERS

  • Preparing to negotiate
  • Negotiating tactics
  • Managing the Triangle of Balance
  • Negotiating Case Study

RISK ASSESSMENT & MANAGEMENT

  • Situation appraisal
  • Impact analysis
  • Quantification of risk
  • Avoidance and mitigation
  • Risk management plans
  • Action ownership
  • Risk Management Case Study

SERVICE LEVEL AGREEMENTS

  • What is an SLA
  • When to develop the SLA
  • Use of SLA’s
  • Support mechanisms that reinforce learning
  • SLA Case Study

ESTABLISHING SUPPLIER RELATIONS

  • Setting up interfaces
  • Developing the right approach
  • Recognising an effective relationship
  • Communication channels
  • Change control
  • Management of change
  • Supplier Relations Case Study

SUMMARY & CONCLUSION

  • Key learning points
  • Personal assessment (final)
  • Action planning