facilitation skills

Delegates will learn
  • How to understand various facilitation techniques and processes
  • How to appreciate when and how to use facilitation for best effect
  • How to use a structured approach during facilitated meetings
  • How to manage people dynamics effectively
Style

An extremely participative 3-day workshop with the opportunity to use a variety of facilitation techniques and processes.  This course provides delegates with a toolkit of different facilitation skills plus the knowledge of which tool best fits specific situations.

Target Audience

Anyone who wishes to use facilitation for maximum effect.

Topics

SETTING THE SCENE

  • Introduction
  • Business drivers for effective communications
  • Communications defined
  • Responsibilities of the sender and the receiver
  • Profile of an effective communicator
  • Personal assessment

INTERPERSONAL ASPECTS – PART 1

  • Managing group dynamics
  • Setting meetings roles and responsibilities

BEST PRACTICE FACILITATION

  • Using a 7-stage facilitation framework

USING WORKSHOPS TO FACILITATE

  • Running problem solving/team building workshops
  • Running Visioning workshops

LARGE SCALE FACILITATION

  • Facilitating with large groups
  • Using facilitation at kick-off meetings
  • Using facilitation at company-wide events

FACILITATION AND PROJECTS

  • Using facilitation as a project management tool
  • Planning Meetings
  • Estimating Workshops
  • Risk Workshops
  • Project Team Meetings
  • Defining user requirements using facilitation
  • Using ‘brown paper’ techniques for process mapping
  • Facilitation for structured walkthroughs and reviews

INTERPERSONAL ASPECTS – PART 2

  • Ensuring balance and control during facilitated meetings
  • Avoiding group burnout
  • Handling difficult people during facilitated meetings

ACTION ORIENTED FACILITATING

  • Recording actions
  • Using a Responsibility Matrix

ADVANCED FACILITATION

  • Incorporating simulations into facilitated meetings
  • Using ‘board games’ in facilitated meetings

SUMMARY & CONCLUSION

  • Key learning points
  • Action planning