assertiveness skills

Delegates will learn
  • How to overcome barriers to being assertive
  • How to avoid confusing assertiveness with aggressiveness or compliance
  • Different styles of assertive behaviour and when to use them
  • How to give and receive feedback in an assertive way
  • How to influence others effectively
Style

This is a personalised one-day workshop that will provide delegates an insight into their own personality and how to adopt an appropriately assertive stance when dealing with others at work.  Delegates will receive one-on-one feedback on their existing styles and how to adapt their style to suit the needs of the situation.  This workshop will provide delegates with the skills and confidence necessary to be more assertive at work.

Target Audience

Any professional who finds it difficult to be assertive with others.

Topics

SETTING THE SCENE

  • Introduction
  • Business and personal drivers for assertiveness at work
  • Personal objectives
  • Profile of an assertive professional
  • Personal assessment

BARRIERS TO ASSERTIVENESS

  • Business barriers
  • Personal barriers
  • Psychological barriers

OVERCOMING BARRIERS TO ASSERTIVENESS

  • Types of behaviour
  • Aggressive behaviour
  • Passive behaviour
  • Assertive behaviour
  • Achieving the right balance

STYLES OF ASSERTIVENESS

  • Push
  • Pull
  • Influence

A GUIDE TO ASSERTIVENESS

  • Overview of the 5-Stage Model
  • The 5 Stages explained in detail
  • Practise sessions

GIVING AND RECEIVING FEEDBACK

  • The 3-Stage Feedback Model
  • Practising Feedback

INFLUENCING

  • Influencing versus negotiating
  • Principles of effective influencing

SUMMARY & CLOSE

  • Key learning points
  • Personal assessment (final)
  • Action planning